Common Questions

How does Warmweave’s heated clothing work?
Our garments use ultra-thin carbon fiber heating pads sewn into key warmth zones like your back, chest, and shoulders. Just plug the built-in USB cable into a portable power bank and press the power button to heat up.

Is it safe to wear heated clothing all day?
Yes. Our garments and power banks include built-in safety features. The heat is gentle and adjustable for comfort.

What power bank do I need?
A 5V/2A portable USB power bank is ideal. Most modern banks are compatible.

Can I use my own power bank?
Yes, as long as it matches the voltage and amperage (5V/2A).

How long does the heat last?
Low heat: 8–10 hrs • Medium: 5–6 hrs • High: 3–4 hrs. Power duration depends on the bank capacity.

Can I wash my heated garments?
Absolutely. Remove the power bank, close ports, and place in a laundry bag. Gentle cycle only.

Are your non-heated items suitable for outdoor winter use?
Yes! Our cozywear like scarves, oodies, and slippers are designed to keep you warm and stylish outdoors and indoors.

Do the heated garments feel bulky?
Not at all — they’re lightweight, breathable, and made for all-day wear.

🌍 Global Shipping Notice
Warmweave™ partners with global fulfillment centers to ensure efficient delivery to your doorstep. Orders typically arrive within the estimated windows below.

🇺🇸 United States
• Standard: $5.99 on orders under $90
• Free shipping on orders over $90
• Warmth Express: $7.99
• Priority Dispatch: Free on orders over $120
Estimated: 7–14 business days

🇬🇧 United Kingdom
• Standard: £4.99 on orders under £75
• Free shipping on orders over £75
• Warmth Express: £6.99
• Priority Dispatch: Free
Estimated: 7–14 business days

🇪🇺 European Union
• Standard: €10.00
• Priority Dispatch: €15.00
Estimated: 7–21 business days

🌏 Oceania & Canada
• Standard: $10.00
• Priority Dispatch: $15.00
Estimated: 7–21 business days

⚠️ Power banks and select accessories may ship separately and take slightly longer depending on regional regulations.

What’s your return policy?
We accept returns within 30 days if items are unused and in original packaging. See our full Refund Policy here.

Can I return a worn item?
Generally, no. Items must be in original condition. If damaged or faulty, we’ll help resolve it quickly.

How do I exchange an item?
Contact us at hello@warmweave.com and we’ll arrange the exchange process.

What if my order arrives damaged?
Email us with photos — we’ll send a replacement ASAP or refund.

Are returns free?
Return shipping costs are covered for faulty items. For other returns, the buyer covers postage.

How can I track my order?
Use our Order Tracking page or check your shipping confirmation email.

I didn’t get an order confirmation — what should I do?
Check spam/junk. Still no luck? Email hello@warmweave.com.

Can I cancel or change my order?
If it hasn’t shipped yet, yes. Email us quickly to request changes.

How do I use a discount code?
Enter it at checkout before completing payment.

Still need help?
Email hello@warmweave.com — we’re happy to help.

What is the Warmth Club?
Our cozy loyalty program! Earn perks just by shopping with us — no sign-up needed.

How do I join?
Just place your first order. You’ll get Ember Tier perks instantly.

How do I unlock higher tiers?
Order more during winter! Each tier unlocks automatically.

Do perks expire?
Nope. Once unlocked, they’re yours for the season.

What perks do I get?
Early access, free gifts, exclusive products, and secret drops. 🔥