Common Questions
🔌 Product & Usage
How does Warmweave’s heated clothing work?
Our garments use ultra-thin carbon fiber heating pads sewn into key warmth zones like your back, chest, and shoulders. Just plug the built-in USB cable into a portable power bank and press the power button to heat up.
Our garments use ultra-thin carbon fiber heating pads sewn into key warmth zones like your back, chest, and shoulders. Just plug the built-in USB cable into a portable power bank and press the power button to heat up.
Is it safe to wear heated clothing all day?
Yes. Our garments and power banks include built-in safety features. The heat is gentle and adjustable for comfort.
Yes. Our garments and power banks include built-in safety features. The heat is gentle and adjustable for comfort.
What power bank do I need?
A 5V/2A portable USB power bank is ideal. Most modern banks are compatible.
A 5V/2A portable USB power bank is ideal. Most modern banks are compatible.
Can I use my own power bank?
Yes, as long as it matches the voltage and amperage (5V/2A).
Yes, as long as it matches the voltage and amperage (5V/2A).
How long does the heat last?
Low heat: 8–10 hrs • Medium: 5–6 hrs • High: 3–4 hrs. Power duration depends on the bank capacity.
Low heat: 8–10 hrs • Medium: 5–6 hrs • High: 3–4 hrs. Power duration depends on the bank capacity.
Can I wash my heated garments?
Absolutely. Remove the power bank, close ports, and place in a laundry bag. Gentle cycle only.
Absolutely. Remove the power bank, close ports, and place in a laundry bag. Gentle cycle only.
Are your non-heated items suitable for outdoor winter use?
Yes! Our cozywear like scarves, oodies, and slippers are designed to keep you warm and stylish outdoors and indoors.
Yes! Our cozywear like scarves, oodies, and slippers are designed to keep you warm and stylish outdoors and indoors.
Do the heated garments feel bulky?
Not at all — they’re lightweight, breathable, and made for all-day wear.
Not at all — they’re lightweight, breathable, and made for all-day wear.
📦 Shipping & Delivery
How long does shipping take?
We typically ship within 1–2 business days. Delivery times vary by location (UK: 3–5 days, EU/US: 7–12 days).
We typically ship within 1–2 business days. Delivery times vary by location (UK: 3–5 days, EU/US: 7–12 days).
Do you ship internationally?
Yes, we ship globally to most regions. Costs and times are shown at checkout.
Yes, we ship globally to most regions. Costs and times are shown at checkout.
Why does my power bank take longer?
Due to shipping regulations, power banks are sent separately and may arrive a few days later than your main order.
Due to shipping regulations, power banks are sent separately and may arrive a few days later than your main order.
Will my order arrive in one package?
Some items ship separately (like power banks or backordered items) — we’ll send tracking for each shipment.
Some items ship separately (like power banks or backordered items) — we’ll send tracking for each shipment.
Can I change my shipping address?
Reach out to us ASAP at hello@warmweave.com. If your order hasn’t shipped yet, we can update it.
Reach out to us ASAP at hello@warmweave.com. If your order hasn’t shipped yet, we can update it.
Will I get a tracking number?
Yes, tracking is sent via email when your order ships.
Yes, tracking is sent via email when your order ships.
🔁 Returns & Exchanges
What’s your return policy?
We accept returns within 30 days if items are unused and in original packaging. See our full Refund Policy here.
We accept returns within 30 days if items are unused and in original packaging. See our full Refund Policy here.
Can I return a worn item?
Generally, no. Items must be in original condition. If damaged or faulty, we’ll help resolve it quickly.
Generally, no. Items must be in original condition. If damaged or faulty, we’ll help resolve it quickly.
How do I exchange an item?
Contact us at hello@warmweave.com and we’ll arrange the exchange process.
Contact us at hello@warmweave.com and we’ll arrange the exchange process.
What if my order arrives damaged?
Email us with photos — we’ll send a replacement ASAP or refund.
Email us with photos — we’ll send a replacement ASAP or refund.
Are returns free?
Return shipping costs are covered for faulty items. For other returns, the buyer covers postage.
Return shipping costs are covered for faulty items. For other returns, the buyer covers postage.
🛒 Order & Account Help
How can I track my order?
Use our Order Tracking page or check your shipping confirmation email.
Use our Order Tracking page or check your shipping confirmation email.
I didn’t get an order confirmation — what should I do?
Check spam/junk. Still no luck? Email hello@warmweave.com.
Check spam/junk. Still no luck? Email hello@warmweave.com.
Can I cancel or change my order?
If it hasn’t shipped yet, yes. Email us quickly to request changes.
If it hasn’t shipped yet, yes. Email us quickly to request changes.
How do I use a discount code?
Enter it at checkout before completing payment.
Enter it at checkout before completing payment.
Still need help?
Email hello@warmweave.com — we’re happy to help.
Email hello@warmweave.com — we’re happy to help.
🔥 Warmth Club & Perks
What is the Warmth Club?
Our cozy loyalty program! Earn perks just by shopping with us — no sign-up needed.
Our cozy loyalty program! Earn perks just by shopping with us — no sign-up needed.
How do I join?
Just place your first order. You’ll get Ember Tier perks instantly.
Just place your first order. You’ll get Ember Tier perks instantly.
How do I unlock higher tiers?
Order more during winter! Each tier unlocks automatically.
Order more during winter! Each tier unlocks automatically.
Do perks expire?
Nope. Once unlocked, they’re yours for the season.
Nope. Once unlocked, they’re yours for the season.
What perks do I get?
Early access, free gifts, exclusive products, and secret drops. 🔥
Early access, free gifts, exclusive products, and secret drops. 🔥
